Privacy Policy

Privacy Policy
Effective Date: 01/04/2025

At National Pumps & Boilers, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and make use of our services.

1. Information We Collect

We collect personal and non-personal information from you in a variety of ways, including:

a. Personal Information

• Name
• Email address
• Shipping and billing addresses
• Phone number
• Payment details (processed securely by third-party payment providers)

b. Non-Personal Information

• Browser type
• IP address
• Device information
• Pages visited and time spent on the site
• Referring URL

2. How We Use Your Information

We use the collected information for purposes including:

• Processing and fulfilling orders
• Providing customer service
• Sending updates and promotional emails (only with your consent)
• Improving our website and services
• Ensuring security and fraud prevention
• Complying with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Such as payment processors, shipping companies, and IT support.
• Legal Authorities: If required to do so by law or to protect our rights.
• Marketing Partners: Only with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to or restrict data processing
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at: privacy@nationalpumpsandboilers.com

6. Data Security

We implement industry-standard measures to protect your information from unauthorized access, disclosure, or destruction. However, no online service is completely secure.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy, or as required by law.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites.

9. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this policy or your data, please contact us:

National Pumps & Boilers
Email: info@nationalpumpsandboilers.co.uk
Phone: 0333 3583060